Frequently asked questions

No. You can check out as a guest. Creating an account simply saves your details, keeps your delivery addresses on file, and lets you see your full order history in one place.

Choose a product, pick your size and colour, and add it to your bag. Open the bag from the icon in the header, tick the items you want, then select Checkout. You will be taken to a secure Shopify checkout page to enter your delivery and payment details.

Contact us at [email protected] as soon as possible with your order number. If the order has not yet been packed or dispatched we will do our best to amend or cancel it, but we cannot guarantee changes once an order is on its way.

You will receive a confirmation email from Shopify immediately after checkout. If it has not arrived within a few minutes, check your spam folder before contacting us — order confirmations are sent automatically.

Stock levels come straight from our inventory. A size that is greyed out has no stock in the colour you have selected. Try another colour, or check back later — restocks are added to the store as they arrive.

Checkout is handled securely by Shopify, and the methods shown on the payment page are the ones we currently accept. The available options appear once you reach checkout.

Payment details are entered on Shopify’s secure, encrypted checkout — never on our own pages. We do not see, handle, or store your card number at any point.

All prices are shown and charged in Philippine Peso (PHP).

Orders are usually prepared within 3–5 business days. After dispatch, delivery typically takes 2–4 business days within Metro Manila and 5–10 business days for provincial addresses. Peak periods and school events may add time.

Yes. If campus pickup is offered at checkout, select it and wait for our notice that your order is ready before collecting it at 14th Drive, University Parkway, Bonifacio Global City, Fort Bonifacio, Taguig City, Philippines.

We currently deliver within the Philippines only. If you need an order sent abroad, email us at [email protected] and we will see what we can arrange.

Once your order ships you will receive an email with tracking details. If you have an account, tracking also appears under Orders in your account area.

Available sizes are listed on each product page. If you are between sizes or buying for a student, email us before ordering and we will help you choose — it is easier than arranging an exchange later.

Yes. You may request a return or exchange within 7 days of receiving your order, provided the item is unworn, unwashed, and in its original condition with tags attached. Email [email protected] with your order number and a photo of the item to start the process.

We are sorry — that should not happen. Email [email protected] within 7 days with your order number and photos, and we will arrange a replacement or refund at no cost to you.

Once an approved return reaches us, refunds are issued to your original payment method. Your bank or card issuer may take several additional business days to post the credit.

Select the account icon in the header and choose Create an account. You only need your name, email, and a password.

On the sign-in page, choose Forgot your password? and enter your email. You will receive a link to set a new one. The link is sent automatically, so check your spam folder if it does not arrive.

Orders are linked to the account that was signed in at checkout. If you ordered as a guest, or used a different email, the order will not appear in your history — email us with the order number and we can help.

Proceeds from the MGCNLCA Merchandise Store help support the development of the new MGC New Life Christian Academy Alabang Campus — a place where future generations will learn, grow, and be shaped for Christ.

Yes. For class, team, or department orders, email [email protected] with the items and quantities you need and we will come back to you.

Email [email protected] or call +63 2 8816 4233. We aim to reply within two business days.